1.  I have a GP/IR Series SCSI scanner board.  I need more information
Click here for information related to the GP/IR Series SCSI scanner board page
 
 

2.  What is the Network Twain Driver?  Is is different than the GP/IR Series SCSI scanners?
The iR Series Product scanning is performed over the network using the Canon Network Scangear TWAIN software.
No SCSI connection is available or required
This is completely different to that of the GP/IR series scanners that require a SCSI connection
 
 

3.  What are the network specifications of the customers environment?
The Network Scangear works over TCP/IP only.  The iR Series Product and all intended workstation must have TCP/IP installed
Network Scangear works within a subnet only.  The iR Series Product and workstations must all be within the same subnet
Windows 95 machines must have the WinSock 2 update from www.microsoft.com
 

4.  I have an iR Series Product and I would like to scan.  What does the iR Series Product require?
The iR Series Product requires no additional hardware.
 
 

5.  My iR Series Product is ready to scan, what is required at the customers end?
You must use the Canon Network Scangear TWAIN software. (Downloadable from www.canon.ca)
A Twain compliant scanning application.
 
 

6.  How much scanner board memory is on-board and is it upgradable?
 
 

7.  I want to Network Scan metric based paper sizes.  Can I do this?
We have done limited testing with the iR5000i and it appears possible
There is an option in Service mode that provides different options for paper sizes at scan time.
This option is called Model-SZ
It is located in, Service Mode, Copier, Option, Body, Model-SZ.
From our limited testing, this is what we found
 
 

The default Model-SZ is setting is 1.
If the Model-SZ setting is set to 0 (and the machine is rebooted) the Network Scangear Original size setting will now show only metric based paper sizes.
Using Auto for any Inch based page sizes appears to also work
We would appreciate any feedback if you find problems or have suggestions.
Thanks
 

8.  ScanGear detects the iR but fails during acquire with the error "missing or damaged file or settings incorrect. Reinstall the driver"
This information provided with permission by Gary Baker of Canon Business Solutions.  Thanks Gary
ScanGear would detect the iR 3300 but when you tried to acquire an image you would get an error (missing or damaged file or settings incorrect. Reinstall the driver). 
This happened with Win 2Kand NT4 workstations and with different scanning applications.
With the help of the customers IT Dept.  we discovered a conflict with another program they were using.  It wasn't a scanning program but communicated with their mainframe and is called Extra.
Both their program (Extra) and our NetworkScanGear were trying to use a file with the same file name.
Both files are named autrans.dll  but they are actually different files in different locations.
Once we removed or renamed the other file (The one Extra uses) we were able to scan but of course their (Extra) program wouldn't work.
We came up with a work around so that both would work. 
By changing the path statement and putting the path for our ScanGrear first both programs would work. 
It seems that if ScanGear found the wrong autrans.dll file first it would error out, but if their (Extra) program found the wrong file first it would realize this and keep looking for the correct one.
Hope this helps.

This information provided by Chris Austin. Thanks Chris.
Hey Gary, thanks for your suggestion. That did the trick. We also discovered that if you do a search for (autrans.dll), it will show all occurances of that file, and if you simply drag and drop the canon .dll file into WINNT folder, it will automatically set canon .dll first in the path statement. Your info was timely, thanks again.
Chris

9.  How do I install a copy of Windows 2000 Imaging onto Windows XP?
It is assumed you or your customer has a valid Windows 2000 licence
You will also need the Windows 2000 CD CD or its i386 folder ready
Go to a working Windows 2000 computer.
Browse for this file C:\WINNT\inf\imagevue.inf
Pop this file onto a floppy
Go to your Windows XP box
Right click on the inf and choose install
When bugged for the kodakimg.exe browse for the i386 folder ...
A bunch of files and updates later, Imaging is now installed
I cannot vouch for how stable this will be.