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Updated Mar 23 2003

The Update Page

This is a collection of links to Knowledge Base documents related to our products

Problem or Symptoms
Internet Link
Windows NT 3.51 and NT 4.0  TCP/IP printing  with LPR slows after 11 jobs
This article describes the updated TCP/IP printing components that are available in Windows NT 4.0 Service Pack 3 (SP3). There are two new registry entries that allow line printer remote (LPR) to use any available port higher than 1,023. With these entries, LPR is no longer restricted to only using the 11 TCP Ports (721 through 731) and will not conflict with reserved ports, even on very busy print servers.
This is Microsoft  knowledge base document 179156
Netware 4.x  Cannot connect printer to file server with Support pack 4.0
After installation of the intraNetWare Support Pack v4.0, the printing environment ceases to function correctly, i.e. printers have problems connecting to the file server.   Must use PMUNLOAD TSKZERFX
When do I have to reinstall a Service Pack?
  After initial installation of a service pack for Windows NT, there are times the service pack may need to be reinstalled. This article describes those scenarios. 
This is Microsoft  knowledge base document Q196269.
When I print with Excel, worksheets dont all print with the same page setup properties
When you print more than one worksheet in a workbook, only the first worksheet is printed duplex. 
This is Microsoft  knowledge base document Q169033.
This problem applies to many printer features such as Mailbox, Booklet printing, n-Up printing...
With my Macintosh, after I installed an Adobe PS printer driver,   I get the following error when I select LaserWriter 8 in the chooser

The printer driver can not be used because the printing libraries are out of date.  The PRINTINGLIB file in the extensions folder must be Apple Computers version 8.6.5.
Search for KB # 30847
Various printing related problems occur when printing from LaserWriter 8 version 8.6 after installing Adobe's PostScript printer driver, AdobePS version 8.5.1.

It is suggested to re-install LaserWriter 8  See our  Mac page

This is Document # 30847 from Apples Tech info Library

With NT Server and NT Workstation, device settings in printer properties on the print server will be reset to default when viewed by the client.
If Windows NT Server and a Windows NT Workstation are used in different languages, device settings in the printer properties are reset to default only by opening the printer properties on the client (even without changing any settings). For this to happen, the user must have the right to change printer settings, for example to be able to change the needed paper forms.
This is Microsoft  knowledge base document Q216852
DCOM for Windows 950 or Windows 95a
If installing Canon DDS workstation to Windows 95 or Windows 95a,  you must install DCOM for Windows 95.

The Canon DDS 2 readme has a dead link for this file
This applies to Windows 95 or Windows 95a only.

Dial-up Network Appears with Winsock Program
When connecting or printing with ACITS
1.  Dial-Up networking may be opened
2.  Cannot connect to printer

When you run a Winsock application (such as Microsoft Internet Explorer), your Internet provider (such as The Microsoft Network) sign-in screen may appear.

This is Microsoft  knowledge base document Q134700
Printer loses connection to NW5 IP Server.
Printserver cannot connect to the server.

Use the search engine for  document 10026917

Customer watches the connections list on the server as the print server is reset, and sees it make an initial authenticated connection to the server, then drop that connection. Another authenticated connection is made to the server, then that connection is dropped as well.

This is a Novell Knowledge Base Document 10026917

Netspot crashes with "Program caused an invalid page fault in module MSVCRT.DLL at xxxx:xxxxxxxx"

This behavior can occur if you have version 6.00.8168.0 of the Msvcrt.dll file installed. This version of the file is included with Microsoft Visual Studio 6.0 and Visual Basic programs written with Microsoft Visual Studio 6.0. To resolve this issue, download and install the Microsoft Libraries Update. 1.36 MB

This is Microsoft Knowledge Base Document 192123

In Excel 97 and 2000 the Printer Name is not listed in Print Dialog Box

This is a known Microsoft problem.  Solutions include repairing the Win.ini, Re-installing the printer driver and rebuilding the User.dat registry This is a Microsoft Knowledge Base Document 211391
I think this was originally Knowledge Base Document 177442
It originally applied only to Excel 97
Now it also applies to Excel 2000 and Project 98

With DDS V2.1, I'm getting alot of Event ID 7016 in NT4

Event ID: 7016
Source: Service Control Manager
Type: Error
Category: None
Description: The ServiceName service has reported an invalid current state 0.

Hinv32 makes standard Win32 calls to enumerate services. Third-party services may stop or log event ID 7016 when Hinv32 makes a call to the Win32 ControlService function and passes it a SERVICE_CONTROL_INTERROGATE control code. This control code requests the service to update its current status information immediately to Service Control Manager. 

To work around this behavior, you can disable the enumeration of the Win32_Service class by modifying the Sms_def.mof file and setting the reporting for the Win32_Service class to False.

We have seen this with DDS V2.1 

This is Microsoft Knowledge Base Document 257509

Cannot Install Service Pack 6/6a with High Encryption Internet Explorer on Windows NT4
If you attempt to install the standard-encryption (or 56-bit) version of Windows NT 4.0 Service Pack 6 or 6a on a Windows NT 4.0-based computer that already has Microsoft Internet Explorer High Encryption Pack or Internet Explorer version 5.5 installed, you receive the following error message: 

You have chosen to install a version of the Service Pack with Standard Encryption onto a system with High Encryption. This is not supported. To successfully install this version of the Service Pack, you must install the High Encryption version. Press Help for more information about obtaining the High Encryption Version of this Service Pack. Service Pack Setup will now exit. This issue occurs because the Schannel.dll file that is installed by Microsoft Internet Explorer High Encryption Pack and Internet Explorer 5.5 cannot be overwritten by the service pack installation program.

Please review the knowledgebase document for a workaround

This is Microsoft Knowledge Base Document Q250867

Network printer will not print all of a document after installing Norton AntiVirus 2002
Search for KB # 2001100214155506

After installing Norton AntiVirus (NAV) 2002 on each computer, the network printer located on the hub only prints a page or two of any print job and then stops. To get the print job to complete, you must restart the computer that was calling the printer. You updated to the latest printer drivers for the network printer, but that does not fix the problem.

This problem has been reported to Symantec Technical Support, but we have not been able to reproduce the problem. We will continue to track this problem, and this document will be updated if new information or a solution is found.

This is Knowledge base article 2001100214155506

Steps to Manually Remove and Reinstall a Printer Driver
The information in this article applies to:

Microsoft Windows XP Home Edition 
Microsoft Windows XP Professional 
Microsoft Windows 2000 , Server 
Microsoft Windows 2000 , Professional 
Microsoft Windows NT Server 3.5 , 3.51 , 4.0 
Microsoft Windows NT Workstation 3.5 , 3.51 , 4.0 

This is Microsoft Knowledge Base Document Q135406

Support Policy for PageMaker 6.5x-7.0 and
Win XP 2000 Me NT4 98
Search for  document  # 328682
Adobe PageMaker 7.0 was tested in Windows XP, as well as Windows 98, Windows NT with Service Pack 5 or 6, Windows 2000, and Windows Millennium Edition. As a result, Adobe Technical Support fully supports and researches issues that arise when running PageMaker 7.0 in these Windows operating systems. 
PageMaker 6.5x, however, may not meet your expectations in Windows XP, since it was released prior to Windows XP and was not developed for this operating system. Adobe Technical Support provides assistance with using PageMaker 6.5x features in Windows XP and with troubleshooting issues that also occur in Windows 98, Windows NT with Service Pack 5 or 6, Windows 2000, and Windows Millennium Edition

Windows 2000 can't add drivers to the NDPS RMS
Search for document # 10054369
Problem:  Windows 2000 can't add drivers to the NDPS RMS
Details;  Process works as designed when using a Windows 95/98 or NT.
Try to add a new print driver using the Windows 2000 workstation.
Browse for printer drivers doesn't work.
Browse button to Add Resources to NDPS Broker doesn't respond.
Can't browse to add new drivers in RMS database using Windows 2000
Add new drivers is greyed out when adding the driver to the broker from Windows 2000
Workaround:  Launch NWAdmn32 with " /DISABLETLSMGR ".

This is a Novell Knowledge Base Document 10054369
Problem or Symptoms
Internet Link


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