1.  My Macintosh crashes when I try to print
This could be related to the printer driver preference file.  If you are printing with AdobePS, their will be a ADOBEPS PREFS file located in the Printing preferences folder;

System Folder  Preferences  Printing Preferences

Delete this Preference file.  No reboot is required.   A new preference file will be automatically created when required.
 
 

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System Folder  Preferences

Delete this Preference file.  No reboot is required.   A new preference file will be automatically created when required.
 
 
 

3.  My Macintosh is still crashing.  How can I rebuild the Desktop File?
During bootup, hold the Command-Option keys.  If the Mac is networked, you must Login first.  Wait until after logging in to hold down the Command-Option keys.  You may have to hold for up to 5 minutes.  You will be prompted if you wish to rebuild the Desktop File.  Choose yes.
 
 

4.  I want to put the system folder back to factory Specs.  What do I do?
Drag the System folder from the Mac OS CD to the System folder on the Mac Hard disk.
 
 
 

5.  Where are the PPD?s Stored on the Mac?
System Folder  Extensions   Printer Descriptions
 
 
 

6.  How do I configure the Printer driver for Faxing?
Ensure the correct PS printer driver is installed.
Ensure the PPD has been copied to the Printer Descriptions folder
Click Apple, Chooser, Adobe PS, Highlight the print Queue, Setup
Auto Setup should automatically grab the correct PPD.   If not, Choose Select PPD.
Browse for the Correct PPD.
Hit Select, Hit configure, select Fax and any other required options.  Choose OK and close chooser.
In the Application, Choose File, Print and if all went well, under destination, select Fax.

Please Note:
Once in our lab and just now in the field (09 04 2001) we have seen it where it is necessary to select a coverpage to fax.
If the coverpage option is not checked, the intended fax will print instead.
If coverpage is selected, the intended fax does fax as intended.
We hope to have this verified and its cause verified ASAP.
We suspect it is related to as mismash of library files.
 
 

7.  How do I select the Address book?
I'm getting the error 'Warning, you enabled Fax, but did not select any any recipients.  Choose a recipient or disable fax.'
Use this method to select the Fax address book.
Select Print in your application, Click General, Select Fax.  This is your address book.
 
 
 

8.  I still cannot see the Fax option in my application!
According to EFI, the fax driver was compiled for the power PC.  Pre power pc's can NOT use the fax option.
If you have a power pc based Mac try the following.
It may be necessary to do one or both of the following;
Delete any earlier versions of PPD's for a similar printer.  IE GP200E PPD Version 1.21 versus Version 2.0
This could be related to the printer driver preference file.  If you are printing with AdobePS, their will be a ADOBEPS PREFS file located in the Printing preferences folder;
System Folder  Preferences  Printing Preferences
Delete this Preference file.  No reboot is required.   A new preference file will be automatically created when required.
 
 

9.  I am using a GP 30 or GP 200 (Canon).    I cannot select Faxing in the driver?
The GP 30 and GP 200 work will full functionality with PS Printer 8.3.1
Faxing is available only with PS Printer 8.3.1
Faxing is not available with any Adobe PS version
 
 
 

10.  I am using a GP 30 or GP 200 (Canon).   Can I print with Adobe PS drivers?
You can print with limited functionality using the Adobe PS drivers.
You will loose functions such as Faxing and Job notes.
 
 
 

11.  What version of Adobe PS driver comes with each Mac OS?
Mac OS 8.5-8.6.1  Adobe PS 8.5.1
Mac OS 9  Adobe PS 8.6
 
 

12.  After I installed my Adobe PS printer driver,   I get the following error when I select LaserWriter 8 in the chooser

"The printer driver can not be used because the printing libraries are out of date.  The PRINTINGLIB file in the extensions folder must be Apple Computers version X.X.X or greater"
The problem is that the installation of the Adobe PS printer overwrote an existing PRINTINGLIB file.
This happens when either AdobePS 8.3.1 or AdobePS 8.5.1 is installed on newer Macs
Here are 3 ways to solve this problem

Solution 1
Reinstall your version of LaserWriter 8
You should be able to find it on the customers Mac OS CD
You can also download LaserWriter software from Apples Web site at http://asu.info.apple.com/
There are several versions so ensure you match the customer OS with the correct version of LaserWriter.  See chart below

Solution 2
Move the PRINTINGLIB file out of the Extensions folder before installing the AdobePS printer driver.
Then copying it back will preserve the correct version.
The magic here is to know ahead to do this.
It is located in;

System Folder   Extensions

Solution 3
As a convenience, I have created a self extracting archive with 4 (so far) of the Printinglib files from our lab.  Please help me by providing feedback if you find errors or omissions.
These files a part of the larger LaserWriter downloads from Apples web site.
Each Printinglib file decompresses into its own folder.  The folder name identifies the correct version.

Use the chart below to determine which Printinglib file applies to you
 
 

13.  How can I reboot my Mac with extensions disabled?
Power off the Mac.  Reboot while holding down the shift key.  The Mac should state "Extensions off" on the display.
 
 

14.  My Mac is pre power PC. Can I fax?
According to EFI, the fax driver was compiled for the power PC.  Pre power pc's can NOT use the fax option.

15.  When faxing from a Macintosh  with OS9 installed (Printinglib 8.7) using one of our GP drivers an error occurs stating that there is not enough memory to complete the function.
This solution was provided from Chris Hart, chris_hart@cuk.canon.co.uk  (thanks Chris)
The procedure sounds very similiar to basically re-installing the over written Printinglib file by re-installing LaserWriter.  (See this solution)

Details    OS9, AdobePS 8.5.1, LaserWriter 8.7, GP335, GP215

Solution:

1. Install adobePS8.5.1 (that comes on the user CD) onto the Mac with OS9. Navigate to the System\Extensions folder, locate Printinglib and rename it with a space in front. This forces the extension to the top of the list and is therefore one of the first loaded.

Next ?custom install? the Mac OS9 software, selecting only LaserWriter to be installed. This installs all the relevant LaserWriter files and places the LaserWriter Printinglib 8.7 in the systems folder.

We should now have both the AdobePS and LaserWriter Printinglib files installed in your System\Extensions folder. LaserWriter and AdobePS should both function fine under chooser.

2. Ensure the application you are faxing from has a sufficient amount of memory assigned to it.

3. Ensure there is an entry in the fax address book.
 
 

16.  Apple Mac Postscript images being deleted from prints over a Netware IPX print queue.
This solution was provided from Chris Hart, chris_hart@cuk.canon.co.uk  (thanks Chris)
Details   G4, OS 9, Laserwriter 8.7, NW Client 5.13, NW 4.11 - SP 7, PSXJ5000 Ver 3.22, CLC 800

The Netware print spooler cannot accept binary data over pure IPX. When binary data is received it looks for an end of file character (^D 0x004), it mistakes the postscript code to contain this end of file character and therefore ends the RIP job prematurely - this results in postscript errors and possible picture loss or degradation. To eliminate this issue data must be sent either to an AppleTalk Print Services queue or if IPX is needed to the NetWare print queue ASCII encoded. This creates a larger file size but the NetWare print spooler recognises the correct end of file characters - producing a true and accurate print.
 
 

17.  I need help with Mac printing through an NT4 Server.
This solution was provided from Chris Hart, chris_hart@cuk.canon.co.uk  (thanks Chris)

Install Services for Macintosh from within the Network Services dialog box. If your HDD is not formatted to NTFS an error will be reported, ignore this and continue, NT print Services will be available but File Services will not.
Install your printer using the Add Printer Wizard, when asked what will this printer be managed by select My Computer. Click on Add Port and then select AppleTalk Printing Device followed by New Port. This will then bring up a network browser window where you can select the relevant printer. When the printer is selected NT will display a warning saying one of the following:-

"The selected entry is not an AppleTalk printing device. Are you

sure you want to de-spool to an AppleTalk spooler?"

"Are you sure you want to capture this port?"

Select Yes and close the printer ports window.
The rest of the printer installation carries on exactly as a standard procedure would. When asked if you want to share the device select Shared, but do not worry about the share name. The Printer is seen in the Macintosh Chooser by its given name in the Printers folder, not it?s share name.
In the Control Panels window double click on Services. In the services window scroll down and ensure that Print Server for Macintosh is started. If it is not, start it.
In the Macintosh Chooser select the relevant printer driver - AdobePS or PSPrinter. When selected it will show a list of networked printers in the right hand window. Simply select the printer that is shared by NT and click on the Create button at the bottom. This will take you into the standard Macintosh printer installation where configurable options and Auto Setup is available.
- It should be noted that it can take 20 - 30 seconds for the shared printer to appear in the Macintosh Chooser -
 
 

18.  I need information on LPR/LPD Printing with a Macintosh

LPR/LPD Printing with Laserwriter
LPR/LPD Printing with AdobePS

LPR/LPD Printing with Laserwriter
Install LaserWriter 8.5.1 if it is not currently installed. 
You can get the installation files from either the customers Mac CD or download it from the internet.

1. Run the extension manager.  Ensure the following is enabled
LaserWriter 8
Desktop Printer Manager
Desktop Printer Spooler

2. Run the Desktop Printer Utility.   Hard Disk/Apple Extras/Apple LaserWriter Software

3.  Select LaserWriter 8, Printer (LPR)

4.  Select PPD

5.  Under LPR Printer Selection, provide the Printers TCP/IP address and Queue name

6.  Click OK and save the desktop printer to your desired location.

Please refer to  http://kbase.info.apple.com
Click on Search.  Use the search engine for article numbers 24409, 30449 and 24512 for more information.

19.  I need information about LaserPrep Wars causing slow print performance
 
 

A condition known as LaserPrep wars causes slow printing performance with some AppleTalk networks. AppleTalk network integration solves this problem.

LaserPrep Wars occur when a network has Macintosh clients that use two or more versions of Chooser Packs, which include a PostScript preparation file (also called a
LaserPrep file) and a PostScript driver.

A printer can use only one version of the LaserPrep file at a time. When a Macintosh user sends a print job to the printer, the Macintosh
computer checks for the printer's version of the LaserPrep file.

If the printer currently has a different version than the Macintosh client uses, the Macintosh client sends its
version of the LaserPrep file along with the print job and instructs the printer to load that file as the printer's resident LaserPrep file.

Because Macintosh computers with different LaserPrep file versions send print jobs to a printer, different versions of the LaserPrep file are loaded and unloaded on the printer.

The printer must load and unload versions of the LaserPrep file and then print a startup page each time a different LaserPrep file becomes resident. This causes performance
problems and can reduce the life cycle of the printer.

For example, suppose a Macintosh user whose client uses Chooser Pack version 6.0 sends a document to the printer. The LaserPrep version 6.0 file is made resident on the
printer. Then, if the next document sent to the printer comes from a client using Chooser Pack version 7.0, the printer must reset, load LaserPrep 7.0, and print a new startup
page before printing the document.

Print Server for Macintosh solves the LaserPrep Wars problem by sending the LaserPrep file with each job. This extra effort actually improves overall performance: The printer
never has to spend time making a LaserPrep resident or printing a startup page.

Note that for printers on an AppleTalk network, LaserPrep Wars are guaranteed to be avoided only if the printer is captured. If the printer is not captured, users who send print
jobs directly to the printer, bypassing the print server, can initiate LaserPrep Wars.

LaserPrep Wars are always prevented when printers are attached directly to a computer running Windows 2000 Server that is set up with Print Server for Macintosh.
 

20.  When I print from Quark 4.x to the ICC2100,  pages and pages of code are printed.
This information was sent to use from Jack Nowak  Thanks Jack.

" 'Data' has to be set to ASCII in some instances or it will print pages and pages of code."
 
 

21.  How do you setup a Mac to print to an NDPS printer agent?
Use this link to goto the Novell Knowledgebase
Search for document 10064731 which describes the procedure.
 
 

22.  I have a Macintosh Error Code.  What does it mean?
The two links below are excellent resources
http://users.belgacom.net/prepresspanic/units/macerrors.htm
http://members.aol.com/rustleware/aec.html
 
 

23.  I need a reference of Mac Keyboard Shorcuts
Here is a great reference
http://www.bigmacdave.com/html/apple.html