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Updated Oct 22 2002

The Netspot Help Page

This page has been created to briefly outline the basics of Netspot.
For more advanced information, refer to the HTML help pages within Netspot.


1.  What is Netspot?
3.  What are the two versions of Netspot?
4.  What is the difference between the Administrators version and the End user version?
5.  Do I have the latest version?
6.  I have an older version.  How can I get the latest?
7.  I am ready to install the Latest version of Netspot.
8.  I would like to remove Netspot.
9.  Do I really need to use Netspot?
10.  I am receiving the error the "Novell Intranetware Client is not installed on this system..."  what does this mean?
11.  What is the quickest and easiest method to get the printer up and running?
12.  What are the two methods of using Netspot to configure a Canon Network device?
13.  What is the Device New method?  Not applicable to EFI devices!!
14.  I have an EFI device, how can I use IP discovery to see it?
15.  I can see the printer in Netspot with TCP/IP, how can I change other properties?
16.  I need to Flash the network card.  What do I do?
17.  This page has been great but I need more information!
18.  Do I really need to have fun?


1.  What is Netspot?
Netspot is Canon's Network Printer configuration tool.

   

2.  What printers are supported with Netspot?
All recent black and white Canon and EFI products  (GP 30/55 E2E  GP 200 E3E and up)
Some Colour products (CLBP 460PS  ICC2100...)

   

3.  What are the two versions of Netspot?
The Netspot CD has one Setup utility.
The installer is given a choice;
Administrators Version
or
End User Version

   

4.  What is the difference between the Administrators version and the End user version?
The Administrators version is the primary tool for the connected Canon Technician.  It is required to find and configure a Canon Network device.
It can also be used to determine the status of both the printer and certain print jobs.

With the end user version, most data fields are read only.  The user can see but not touch imporant settings such as network configuration...
To prevent customer errors, it is wise to allow them only to use the End user version.

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5.  Do I have the latest version?
It is very important to stay on top of the latest version of Netspot in most situations.  A newer printer product will generally only work with a newer version of Netspot.

To determine your version of Netspot, check the readme on the CD.  You can also install Netspot and use help about.

   

6.  I have an older version.  How can I get the latest?
You can download a North American version from www.canon.ca.

   

7.  I am ready to install the Latest version of Netspot.
Try to install Netspot on a Workstation or your own Laptop.  The customers NT server is an important thing.  We are not saying Netspot will crash the NT server.  NT does a good job at that all by itself.
Pop the CD into the PC
Browse the CD
Run Setup

1.  You may be prompted to Install Windows Sockets 2.
If you want to use Netspot with NetBIOS, you must install the Windows Sockets 2 update first.
If you are using Netspot with TCP/IP or IPX dont worry and click next.

2.  You may also be aked to install a Service Provider Interface (SPI) driver for NetBIOS
I have not experimented with this one yet.

3.  Choose Administrator or End User version.

That should be it for the install.

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8.  I would like to remove Netspot.
Do not remove any files manually.
Simply go to Start, settings, control panel, Add remove programs, Highlight Netspot and click Add/Remove

   

9.  Do I really need to use Netspot?
Yes and No
Some Canon and EFI based printers have a control panel interface to the network configuration area.  Products like the IR 210, IR 330/400, allow most Network settings to be entered using the panel.  It sometimes it is easier to use Netspot since the keyboard on the printers control panel is tedious.

Products like the LBP 1760, LBP 2460, LC 8500/9000/9500 cannot be configured without Netspot.

   

10.  I am receiving the error the "Novell Intranetware Client is not installed on this system..."  what does this mean?
Until you install Novell Client 32 on the workstation, you cannot use Netspot over IPX

   

11.  What is the quickest and easiest method to get the printer up and running?
We find that using TCP/IP (Even temporarily) is the easiest method.  You can quickly use TCP/IP to at least see the printer.  Once you can see the printer in Netspot, you can configure most of  the other protocols as required.

   

12.  What are the two methods of using Netspot to configure or see Canon Network printer?
One is the old method using Device, New...  This applies to older Canon products (Non-EFI)
The second is using IP discovery.  (Currently, you cannot use Device, New with an EFI controller.  You must use IP discovery)

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13.  What is the Device New method?  Not applicable to EFI devices!!
Launch Netspot.  Select Window, New Window, IP Devices
Select Device, New, Enter the MAC address of the printer and the planned TCP/IP address
Ensure your TCP/IP address is valid for your Network.  If subnetting, ensure the printer is on the same subnet.
If Netspot can see the printer, a Device configuration window should appear.
Confirm the TCP/IP address.  You must hit the Configure key.  If it is greyed out, toggle the TCP/IP frame type or re-enter the TCP/IP address.
Hit configure.  Netspot will reboot the device.  Wait at least the amount of time it suggests.
You may need to repeat this process once more.  This time however, select Add to list.
The Printer should eventually appear in the list of printers.
Look for the Mac address of the printer.

   

14.  I have an EFI or newer Canon device, how can I use IP discovery to see it?
With NetSpot 3.2.7 and later, the discovery method is on by default and quite easy to setup

1.  You must first enter a TCP/IP address on the printer.  Use the printers control panel for this.
Ensure your TCP/IP address is valid for your Network.  If subnetting, ensure the printer is on the same subnet.

2.  Launch Netspot.  Select View, preferences, Discovery.
Confirm Use Device list file for TCP/IP is unchecked

3.  Confirm the discovery address is the broadcast address 255.255.255.255

4.  If you want to specify an address click Specify address, Add and enter the address.
You may enter the broadcast address for that IP network if you wish

5.  Under the tab Startup, choose by protocol, TCP/IP.
This will automatically start Netspot with a TCP/IP window

6.  Restart Netspot.

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15.  I can see the printer in Netspot with TCP/IP, how can I change other properties?
The hard part is finally over
Highlight the printer, click Setup.   You should have available, two edit buttons
Device information "Edit" is simply information regarding the device name, location and contact person.
The configuration Information "Edit" button related to the network device settings
Always ensure the TCP/IP subnet mask is ok
Confirm TCP/IP settings such as TCP/IP address, Subnet mask and Gateway address
If configuring other protocols, click the required tab and adjust.

   

16.  I need to Flash the network card.  What do I do?
You can only flash Network cards that support Netspot flashing
You must first be able to see the printer in Netspot.
Use the above methods to see the device.
You must have a binary file to flash the network card (IE NID817.BIN)
Copy the file to the desktop.
Highlight the device you wish to flash in Netspot.
Print a Test page.  Device, test page.  Use this as a reference
Click Device, Flash Network Board.  Netspot will prompt you for the image file (Bin file)
Browse to the desktop (Dont risk a floppy or CD)
Click Flash and wait.  Follow the prompts.
The network card is now back to factory specs.  All settings are lost.
Using your test page (You were told), re-configure the Network card again.

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17. This page has been great but I need more information!
A readme.txt file outlines some late changes.
A NetSpot Quick Start Guide PDF is included with the software
Lastly, Run Netspot, Help, contents for online HTML based help pages

   

18.  Do I really need to have fun?
Yes, it is very important.



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